Category Archives: Conflict Resolution

Recently I have been delivering workshops on dealing with angry and irate clients. I am often asked “I deal with a lot of negative and difficult people. How do I protect myself from becoming like them?“ One of the challenges … Continue reading →

People with negative emotions have a much greater chance of experiencing negative stress and distress and are more likely to experience dissatisfaction with their lives and jobs. Some of the results of negativity include increased absenteeism, use of medical benefits … Continue reading →